FAQ

Why can't I use my discount code on my discount code on my order?
Certain discount/promo codes have limitations such as one per customer, expiration date, and exlusions of select products.

This is a gift, can I leave a note?
Unfortunately, we are no longer able to include personalized notes with the orders. (Please note: the package shipping label will have commodity value declaration information

Why does the commodity value declaration information on the package shipping label sometimes differ from the actual order?
Certain declaration value declaration information has deducted transportation fees.

Do you sell on ETSY, amazon, or elsewhere on the web?
We do not sell on ETSY, amazon or elsewhere on the web.

But I see your merchandise sold on other websites, are they knock-offs?
They are counterfeit (knock-off) items. All of our statue products are designed in-house and we own the copyright. Products looking similar (or identical ) to ours are subject to legal action. Please contact us if you see any suspicious stores.

I've been charged twice for my order, can I get a refund?
The charge on your card was likely a temporary authorization that should fall off in 5-7 business days. Please contact admin@pangustudio.com if the duplicate charge gets posted to your account.

I received a defective item, what happens now?
Please contact admin@pangustudio.com with your order number and we will help you resolve this issue.